American Trialing Enterprise Class Service Enhancements
Whereas we’ll see if something finally ends up coming of this, it’s cool to see that American is testing out service enhancements in enterprise class.
American launching new enterprise class in 2024
As of 2024, American can be rolling out two new enterprise class merchandise.
For one, American will introduce its new Flagship Enterprise Suite, which can be an improved seat with doorways. This can initially be put in on newly delivered Boeing 787-9s, however the plan is that Boeing 777-300ERs (and presumably different plane) can be reconfigured with these seats as effectively.
On high of that, American will begin taking supply of Airbus A321XLRs, which would be the provider’s new premium slim physique plane. Not solely will these planes function transatlantic routes, however they’ll additionally function premium transcontinental flights. As you’d anticipate, a slim physique airplane can’t have the identical seats as a large physique, although the airline can be introducing a unique enterprise class product with doorways.
Coinciding with the launch of those merchandise, American can even be eliminating its “premium” worldwide top notch, which is presently out there on Boeing 777-300ERs and Airbus A321Ts.
It’s clear that American will attempt to change into a bit extra premium on worldwide routes. For instance, each the newly delivered 787-9s and A321XLRs can be in a premium heavy configuration, with numerous enterprise class seats.
If you wish to appeal to premium clients, seats are just one a part of the equation, although…
American testing enhanced enterprise class meals
As flagged by @xJonNYC, American plans to make 2023 “the 12 months of check flights,” as a way to look into methods to enhance enterprise class service for brand new plane arriving in 2024. So this 12 months numerous assessments can be carried out, after which primarily based on suggestions from clients and crews, these may change into a part of the everlasting service movement.
For the month of February, American is working a check on flights from Dallas to Europe and South America. With this check:
- The preliminary drink service can be accompanied by each nuts and olives, just like what’s presently supplied in top notch, somewhat than simply nuts
- A brand new heat dessert choice will exchange the chilly dessert choice
These are clearly minor issues in the intervening time, although it’s nonetheless good to see that American is methods of bettering its enterprise class, and incorporating some top notch service parts in enterprise class. If you’re on one in all these check flights and benefit from the modifications, then by all means fill out a post-flight survey or ship an e mail expressing that you just loved the modifications (assuming you probably did).
These modifications are carried out primarily based on suggestions, and suggestions actually comes on the margins, since a majority of passengers don’t fill out surveys. So your opinion will carry much more weight than you may assume. I’m curious to see what different assessments American performs in enterprise class…
Sadly the toughest factor to vary is the service tradition on the airline, which stays persistently inconsistent.
Backside line
In 2023, American plans to run a number of trials for doable service enhancements, forward of the provider’s new enterprise class launching in 2024. For the month of February, American is testing two snacks accompanying the primary drink service, in addition to heat desserts, just like what you’d discover in top notch.
Whereas we’ll see if any of this sticks, it’s at the very least good that American is contemplating service enhancements.
What do you make of American’s improved service trials?
